Terms and Conditions

  Conditions Relating to Your Use of Textbookmark.com
1. You are responsible for maintaining the confidentiality of your account and password also for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

Textbookmark.com reserves the right to refuse access, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
 
Textbookmark.com
Privacy Notice Textbookmark.com knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Textbookmark.com. By visiting Textbookmark.com, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information
Any personal information provided to or gathered by us is controlled primarily by Textbookmark.com.

What Personal Information About Customers Does Textbookmark.com Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products,promotional offers, update our records and generally maintain your account with us, display content such as rate this book, customer reviews and that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.
  • Information You Give Us: we receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customising future shopping, and communicating with you.
  • Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses Textbookmark.com or advertisements and other content served by or on behalf of Textbookmark.com on other Web sites.
  • E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Textbookmark.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers
  • Information from Other Sources: we might receive information about you from other sources and add it to our account information.

What About Cookies?
*Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as 1-Click purchasing, recommended for you, personalised advertisements on other Web sites and storage of items in your Shopping Basket between visits.
*You can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Textbookmark.com’s essential features, we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does Textbookmark.com share the Information it receives?
Information about our customers is an important part of our business we do not sell personal information to outside companies. Textbookmark.com shares customer information only as described below.

Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
*Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK’s Data Protection Act.
*Promotional Offers: Sometimes we send offers to selected groups of Textbookmark.com customers on behalf of other businesses. When we do this, we do not give that business your name and address.
*Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Textbookmark.com, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
*Protection of Textbookmark.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Textbookmark.com, our users or others.
*With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.


How Secure Is Information About Me?
*We work to protect the security of your information during transmission by using Barclaycard ePDQ soft- ware, which encrypts information you input.
*We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
*We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
*It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.


What About Third-Party Advertisers and Links to Other Web sites?
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

Textbookmark.com also displays personalised third-party advertising based on personal information about customers, such as purchases on Textbookmark.com. Although we do not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a personalised advertisement meet the criteria used to personalise the ad (for example, users in the United Kingdom who browsed for or bought an accounting textbook).

What Information Can I Access?
Textbookmark.com gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What Choices Do I Have?
*As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Textbookmark.com features as your profile, rate a book, customer reviews
*You can add or update certain information on pages such as those referenced in the Which Information Can I Access section. When you update information, we usually keep a copy of the previous version for our records.
*If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Textbookmark.com and orders placed within our site, and it is your responsibility to review them for changes.)
*The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Textbookmark.com’s essential features, we recommend that you leave them turned on.


Are Children Allowed to Use Textbookmark.com?
Textbookmark.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use our website but only with the involvement of a parent or guardian.

Notices and Revisions
If you have any concern about privacy at Textbookmark.com, please e-mail us at info@textbookmark.com and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web- site frequently to see recent changes.

Examples of Information Collected
You provide most information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Textbookmark.com or one of our third-party sellers; provide information in Your Account or your Your Profile; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; provide and rate Reviews; and employ other personal notification services such as Available to Order Notifications. As a result of those actions, you might supply us with information: your name; address and phone number; credit card information; people to whom purchases have been shipped (including addresses and phone numbers); people (with addresses and phone numbers) listed in 1-Click settings; content of reviews and e-mails to us; the personal description in your Your Profile; and financial information.

Automatic Information
Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources
Information we receive from other sources can include: updated delivery address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search term and search result information from some searches conducted through the Web search features offered by Textbookmark.com search results and links, including paid listings; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. Co-Branded and Joint Offerings In the future we may offer joint or co-branded products and services.

Customer Promise
1. Textbookmark.com Safe Shopping Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

2. Price increases unfortunately publishers occasionally raise the price of items unexpectedly. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers.

3. Delivery charges we work together with our suppliers (wholesalers and publishers) to offer fast and cost effective methods to ensure efficient delivery of your order. You may find that you have a delivery charge for each item. This is because the order is being dispatched from more than one supplier. We continually work with our publishers to reduce these costs and will aim to offer free postage.

4. Returns at Textbookmark.com we will refund orders for products that are defective or not as described. If you find that your product is faulty please contact the supplier in the first instance, as this will be the most speedy way to get an exchange or a refund. If you need to also contact us regardng your order please email us as refunds@textbookmark.com This does not affect your statutory rights.

Please note we only accept the return of items that have been opened if they are defective. 

5. Unsubscribe change your subscription to any of our personal notification services, go to your communication preferences.

6. Updates as a customer, subscriber or competition entrant you will occasionally receive e-mail updates about special offers, new services and other news. If you’d rather not receive them, let us know by changing your communication preferences.

7. We are committed to protecting your privacy. 
The information we learn from customers helps us personalise and continually improve your shopping experience with us. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. 

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.  Please note that the information you enter will be transferred outside the European Economic Area for the purpose of processing by Textbookmark.com and its affiliates.  By submitting your order, you consent to this transfer.
 
8. Complaints
If you have any grievances about Textbookmark.com, we want to hear from you so we can improve our service. Please e-mail us at info@textbookmark.com and we’ll consider your comments carefully.


9. Safe & Secure Online Transactions
Textbookmark.com is concerned about security and makes every effort to ensure our transaction process is safe and that your personal information is secure. The overwhelming majority of online transactions are completed safely and efficiently. However, there are some risks. Read the following advice to ensure your online shopping or selling experience is as safe and secure as possible. Be wary if you are asked for any personal information Always pay via Textbookmark.com Payments Protect Your Password.

We will never e-mail or call you to ask you to disclose or verify your Textbookmark.com password, credit card or bank account number. You should only give out this information directly on our website or when you contact Textbookmark.com directly.
If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your Textbookmark.com password or personal or banking information, disregard the request and report the incident to us for investigation.
If you receive a suspected fake Textbookmark.com e-mail, discover a spoof Textbookmark.com website, or if anything raises your suspicions, please report it to us, forwarding any suspicious e-mail including the full headers directly to info@Textbookmark.com
Textbookmark.com payments are safe, secure and guaranteed and provide buyers with a convenient method of payment.


Note: you should regard a seller that requests payment via any other method than Textbookmark.com payments transfer as fraudulent. Please report any incident to Textbookmark.com.

Protect Your Password
All passwords are case sensitive. Passwords must be a minimum of six characters.
It’s best to avoid passwords that are easy to guess such as “secret”, “password”. We also suggest that you avoid using your name, e-mail address or other personal information that easy to obtain.

Keep your passwords to yourself. Anyone who knows your password can access your account.


Conditions of Use & Sale
Textbookmark.com and its affiliates provide access to the Textbookmark.com website (the “website”) and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the Textbookmark.com website. By using the Textbookmark.com website, you signify your agreement to be bound by these conditions.

1. Your Account
When you use our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


Textbookmark.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy
Please review our privacy statement, which also governs your visit to Textbookmark.com, to understand our practices.

3. Access to Textbookmark.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. License for website access
Textbookmark.com grants you a limited licence to access and make personal use of this website, but not to download or modify it, or any portion of it, except with express written consent of Textbookmark.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Textbookmark.com and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Textbookmark.com’s or its affiliates’ names or trademarks without the express written consent of Textbookmark.com. Any unauthorised use terminates the permission or license granted by Textbookmark.com.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Textbook- mark.com as long as the link does not portray Textbookmark.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Textbookmark.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Textbookmark.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:


* Fraudulent purposes, or in connection with a criminal offense or other unlawful activity

* To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”


* To cause annoyance, inconvenience or needless anxiety

6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Textbookmark.com reserves the right (but not the obligation) to remove or edit any content. If you do post content or submit material, and unless we indicate otherwise, you

* (a) grant Textbookmark.com and its affiliates a non-exclusive, royalty-free and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
* (b) Textbookmark.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.


You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Textbookmark.com, including the execution of deeds and documents, at our request.

7. Defamation claims
Because Textbookmark.com lists over 500,000 products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Textbookmark.com operates on a “notice and takedown” basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, Textbookmark.com will make all reasonable endeavors to remove the defamatory content complained about within a reasonable time.

8. Copyright, authors’ rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Textbookmark.com. The compilation of all content on this website is the exclusive property of Textbookmark.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Textbookmark.com.

You may not systematically extract and/or reutilise parts of the contents of the website without Textbookmark.com’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Textbookmark.com’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Textbookmark.com’s express written consent.

9. Intellectual Property Claims
Textbookmark.com and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us immediately.

10. Trademarks
Textbookmark.com are registered trademarks of Textbookmark Limited. All graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Textbookmark.com. Trademarks and trade dress may not be used in connection with any product or service that is not Textbookmark.com’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Textbookmark.com. All other trademarks not owned by us that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Textbookmark.com.

11. Our contract
When you place an order to purchase a product from Textbookmark.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

12. Returns
Please review our returns policy, which applies to products purchased from us. In addition customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the returns policy.

13. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our efforts, a small number of the millions of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. All prices are inclusive of VAT unless stated otherwise.

14. Customs
When ordering goods from Textbookmark.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Textbookmark.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

15. Children
Textbookmark.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Textbookmark.com only with the involvement of a parent or guardian.

16. Electronic communications
When you visit Textbookmark.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Losses
Textbookmark.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Textbookmark.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.

18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to these policies at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

20. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

21. Our details
Textbookmark.com is the trading name for Textbookmark Limited.
Textbookmark.com
16 The Chase
Newhall
Harlow
Essex
CM17 9JA
Registered No: 06966703

You can contact us at info@textbookmark.com