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HOW DO I MAKE A PURCHASE?
Shopping at Textbookmark.com is easy: If you know what you are looking for, use the BROWSE BY SUBJECT, and KEYWORD SEARCH links. You can also shop by using VIEW READING LIST BY COURSE and SEARCH BY SUBJECT. Need book inspiration? Check out the virtual bookshelf. Once you have found an item, select 'ADD TO BASKET' button beside each item. Review the items in your basket by clicking the 'YOUR BASKET' link at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping basket. Click on 'CHECKOUT' to complete your order. Return to the top
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You have to register with us before you can start shopping and taking advantage of our special features. Creating an account also allows you to:
View reading lists tailored to your course(s), allows you to connect with lecturers and fellow students on the same course. With every purchase Textbookmark.com we give a percentage to a chosen charity of your choice. Connect with the author.
View reading lists tailored to your course(s)
Allows you to connect with lecturers & fellow students on your course(s)
With every purchase a percentage is donated to a charity of your choice
Connect with the author by using our unique “ask the author” button Return to the top
I'VE FORGOTTEN MY PASSWORD - WHAT DO I DO?
If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page. You will then be sent an email which will enable you to create a new password. Please note that for security reasons we are unable to send your password via email. Return to the top
HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
As an authorised online distributor for all of the publishers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from Textbookmark. Return to the top
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are sold on a first-come, first-served basis and are in stock unless "Not Available" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
There may be on occasion times when the item is showing in stock but when the order is placed the item may have gone out of stock due to our suppliers information updates which we receive over night. We will then advise you when the book is next in stock, or you can choose to receive a refund. Return to the top
WHAT PAYMENT METHODS DOES TEXYBOOKMARK ACCEPT?
We accept Visa, Visa Electron, MasterCard, Delta, and Maestro credit and debit cards and any other methods which may be clearly advertised on the site from time to time. Return to the top
WILL MY PAYMENT BE SECURE?
Our Site is as secure as we can possibly make it. All credit card transactions are processed using Barclaycard ePDQ, a secure online payment gateway that encrypts your card details in a secure host environment. Your full card details will never be displayed and only used to process card transactions which you have initiated. Return to the top
CAN I CHANGE MY PERSONAL INFORMATION?
Yes, if for any reason you are concerned that the personal information held by Textbookmark is not correct, please visit the website and, after logging into the site using the "log In" section on the the home page, your personal information will be made available for review and change in the "Profile" section. Only you may access your personal data from the website using your password and User ID. Return to the top
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. To register at Textbookmark, we will need to know your name, mailing address and email address. To process credit card orders online we also require your billing address, shipping address, telephone number, credit card number and expiration date. This personal information is used to fulfil and deliver your orders and manage your account. Please note that Textbookmark may also use the information you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please send an email to unsubscribe@textbookmark.com. Return to the top
WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Return to the top
DOES TEXTBOOKMARK SHIP TO POST OFFICE BOXES OR FRIEGHT FORWARDING ADDRESSES?
Please note that we are unable to deliver to Post Office boxes. We do not deliver to Frieght Forwarding addresses. Return to the top
WHY A
RE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
Due to international trading agreements and regulations, Textbookmark is obliged to adhere to particular shipping restrictions. As a result, we may at times be unable to dispatch items to some countries. Return to the top
DOES TEXTBOOKMARK SHIP TO MULTIPLE ADDRESSES?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Return to the top
WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?
All orders are shipped in a brown box so that your order is protected during transit. Return to the top
IS MY PACKAGE INSURED?
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Return to the top
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
We are unfortunately unable to redirect orders once your items have been dispatched. Return to the top
CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order. Return to the top
HOW WILL I KNOW YOU HAVE RECEIVED MY ORDER & WHEN WILL PAYMENT BE DEDUCTED?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of purchase. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your card for the value of the items in stock. Return to the top
WHERE IS MY ORDER?
All orders are dispatched inline with each suppliers delivery policy. Return to the top
HOW DO I RETURN ITEMS?
Please check dispatch note for details, as each item could be supplied by individual agents/publishers/suppliers etc. All returns need to be inline with their returns policies. Return to the top
DO I HAVE TO RETURN MY ITEMS IN THE BOX?
Items should be returned in their original packaging to make sure they are protected in transit. Return to the top
HOW LONG CAN I KEEP AN ITEM BEFORE I SEND IT BACK?
Please check dispatch note for details, as each item could be supplied by individual agents/publishers/suppliers etc. All returns need to be inline with their returns policies. Return to the top
HOW WILL I BE REFUNDED?
Your refund will be credited to the original purchaser's credit card. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account. Return to the top
INSPECTION COPY REQUESTS.Academic users can request certain titles on an inspection copy basis. We work with the publisher directly to send these books to you. They may require additional information for specific titles. Return to the top
HOW DO I MAKE A COMPLAINT?
If you have a question or complaint about the service you have experienced from Textbookmark, please email serviceteam@textbookmark.com If you require more information please go to the Contact Us section of the web site and send us an email. © 2009 Textbookmark.com All Rights Reserved. Material published on this Site is copyrighted by Textbookmark or its licensors. All rights reserved. Web Site © 2009 Textbookmark. All third party trademarks mentioned or displayed on this Site are the property of their respective owners. Textbookmark reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices. Your continued use of our site will signify your acceptance of these changes. Textbookmark is a registered trademark of Textbookmark Limited. Registered Office: 16 The Chase, Newhall, Harlow, Essex, CM17 9JA, United Kingdom. Return to the top
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